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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Splash Pool Supply
  Splash Pool Supply is a family owned and operated business. Since 1986 we've served our local community with the knowledge and experience that our customers deserve. Now we'd like to extend that quality service to you. Join the Splash Pool family today!

CUSTOMER SERVICE
You can reach us by phone to with any questions or phone product orders. Our staff is dedicated to providing you with all the support and information you will need to enjoy your pool. If you would like more product information about any of the merchandise we offer, feel free to contact us. If you do not see a pool or spa product you were looking for, we can get it for you at the lowest price; simply contact us and let us know exactly what you are looking for.


Splash Pool Supply
PO Box 158
637 John Fitch Blvd
South Windsor, CT 06074

Phone: (860) 289-1826
Fax: (860) 289-7414